Privacy Policy

Effective Date: 10/01/2024

Pool Bros TX (“we,” “us,” or “our”) values your privacy. This Privacy Policy outlines how we collect, use, share, and protect your personal information when you visit our website www.poolbrostx.com (the “Website”) or use our services. By using our Website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect various types of information to improve our services and better serve our customers. This may include:

• Personal Information: When you use our contact forms, book appointments, or sign up for our services, we may collect personal information, including but not limited to your name, email address, phone number, and address.
• Device Information: We may collect information about the devices you use to access our Website, including IP addresses, browser type, and operating system.
• Usage Data: We may collect data on how you use our Website, such as the pages visited, links clicked, and other actions taken on the site.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Service Provision: To provide, operate, and maintain our pool services and customer support.
• Communications: To respond to inquiries, send confirmations, updates, or relevant information related to our services.
• Marketing: With your consent, we may use your contact information to send you promotional offers, newsletters, or other information about our services.
• Improvement and Analysis: To analyze usage patterns and improve our Website and services.

3. Consent to Receive SMS Communications

You can opt-out of SMS communications at any time by replying “STOP” to any text message from us. Phone numbers collected with SMS consent, will not be sold, rented, or shared with third parties or affiliates for marketing purposes under any circumstances.

4. Opt-Out and Your Privacy Rights

• Email Marketing: You can opt out of receiving marketing emails by clicking the “unsubscribe” link in our emails.
• SMS Text Messages: To opt-out of SMS text messages, simply reply “STOP” to any message received from us.
• Access, Update, and Deletion Requests: You have the right to access, update, or request the deletion of your personal information. Please contact us at contact@poolbrostx.com to exercise these rights.

5. Sharing and Disclosure of Information

We do not sell or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business and providing our services.
• Legal Requirements: We may disclose your information as required by law or in response to legal processes, such as a subpoena or court order.
• Business Transfers: If we undergo a merger, acquisition, or asset sale, your information may be transferred to the new entity.

6. Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.

7. Third-Party Links

Our Website may contain links to third-party websites. This Privacy Policy does not apply to these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and the “Effective Date” at the top will be updated accordingly.

9. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights regarding your personal information, please contact us at:

Pool Bros TX
Email: support@poolbrostx.com
Phone: ‪(713) 264-8890
Address: 5315 Spellman Rd. Houston TX 77096

Terms & Conditions:

1. Consent for SMS Communication

Phone numbers collected with SMS consent, will not be sold, rented, or shared with third parties or affiliates for marketing purposes under any circumstances.

2. Types of SMS Communications:

Customers & Guests: Updates regarding service calls, weekly service updates, arrival times for technicians.

3. Standard Messaging Disclosures:

Message and data rates may apply. You can opt-out at any time by texting ‘STOP.’ For assistance, text ‘HELP’ or visit our website: www.poolbrostx.com. Check our Privacy policy and Terms of Service here https://poolbrostx.com/about/privacy-policy/